Tuski logo
Tuski logo

All articles

Return PolicyUpdated 13 days ago

  1. Eligibility and Conditions

    1. Returns allowed?: Yes

    2. The following conditions apply to the Returns policy:

      1. Requirements 

        • The following will be required to process a return request:

          • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

      2. Exclusions

        • Returns will not be provided under the following circumstances

          • Items marked as final sale, gift cards, bespoke products, and gifts with purchase are all ineligible for returns.

  1. Return Window

    1. Window length: 15 days

    2. Window start date: The returns window starts as of the date the order is marked as delivered by the carrier

  2. Return Shipping Fees

    1. Return shipping label cost responsibility party: The Customer is responsible for paying for return shipping costs. 

  3. Refund Initiation: Once the returned item(s) are received and inspected by our team, we will initiate the refund transaction.

  4. Holding Customer Funds: 

    1. Customer funds will be held temporarily until we can confirm the receipt of the returned items and verify that they meet the refund eligibility criteria. Holding customer funds helps us prevent fraudulent or unauthorized returns and ensures a fair and secure return process

  5. Terms:

    1.  Please note that this return processing policy may be subject to change at the discretion of  Tuski]. Any updates or modifications to this policy will be communicated to customers through appropriate channels. By continuing with a purchase from  Tuski, you acknowledge and agree to abide by the terms and conditions outlined in this returns processing policy.

  6. Return Processing: 

    1. To submit a return request, if you haven’t yet done so, please provide your order ID and shipping address to our returns portal

  7. Refund Processing: 
    1. Due to a surge in order volume and our commitment to a meticulous inspection process to guarantee product quality, the processing time for your refund/exchange may extend up to 3 weeks. We appreciate your understanding and patience during this period.

Was this article helpful?